Total 847 job vacancies by Tate

Billing Assistant

£15p/h- £18p/h

IMMEDIATE START

Temporary 3 month assignment

London - Hybrid

We are seeking a Billing Assistant for our client, who are a Marketing Technology organisation, specialising in Content Operations, and working with an impressive portfolio of global brands. As the temporary Billing Assistant, you will play a key role in ensuring accurate and timely processing of sales invoices for their UK & US entities. You will assist the Revenue Controller in all aspects of sales invoices, including but not limited to processing, internal queries, and reporting.

Key Responsibilities:

• Raising of sales invoices within strict timeframes
• Resolving time recording queries - where necessary updating entries
• Resolving invoice queries
• Ensuring client contact details in the system are up to date/accurate
• Building working relationships with internal parties
• Assist and support with e-billing process
• Assist and support with relevant journal entries
• Support revenue recognition criteria and cash flow movements
• Support creation of client management packs
• Timesheet data analysis - supporting client profitability
• Provide general financial & administrative support to the Finance team as needed and as capacity permits.

The candidate will possess the following skill set and competencies;

• Minimum 2-3 years of experience as a Billing Assistant, within a professional services environment
• Strong understanding of billing process
• Proficiency in MS Office Excel ie pivot tables and vlookups
• Ability to pick up new systems
• Meticulous attention to detail and accuracy in data entry
• Problem-solving: proven ability to troubleshoot issues and resolve discrepancies efficiently.
• Collaborative attitude with a willingness to work closely with cross-functional teams.
• Excellent verbal and written communication skills, with the ability to interact effectively with employees at all levels.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

** Sales Support Administrator **

• £25k
• Guildford, Surrey
• This is a full time permanent office based role
• Free onsite parking
• Start Date: End July/Beg Aug

Our client is based in Guildford, Surrey is seeking a Sales Support Administrators to join a busy and expanding Customer Services/Sales Support team.

As a Sales Support Administrator you will provide essential support to a busy Customer Services/Sales team.

Duties include:

• Range of order processing activities
• Liaising with customers
• Dealing with a range of queries and administrative duties

Experience/Skills required:

• Experience of working in an administration support role within a customer services/sales support environment/hospitality background
• Previous industry experience and any WSET or equivalent qualifications held would be viewed as a real advantage
• Excellent telephone manner
• Good team player
• Work under pressure with the ability to manage a challenging workload

For further details please contact the Guildford, Tate office.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

A well known commercial Law firm based in the City of London is seeking a Legal Cashier, paying up to £27,000 plus an extensive benefit package, to join their growing team.

The Legal Cashier will support the wider Accounting team with the cashier duties including supplier invoice processing and office and client account receipts and payment processing.

This will predominantly be a remote working role after a period of initial training at the London office. There will be times you will need to be in the office for team meetings and socials, but prior warming will be given.

Duties will include the following:

• Process supplier invoices and weekly payments
• Daily review of bank statements for unposted items
• Process daily search fee invoices
• Process daily credit card payments
• Process client and office account payments by BACS/CHAPS
• Process office account direct debits to the ledger
• Updating client accounts
• Any other ad-hoc administration tasks needed by the team

The ideal candidate will come from a legal background and will have 6months to a years experience working in a legal cashier capacity. Other backgrounds may be considered but cashier experience involving client accounts and billable hours will be needed. You will be analytical, with a high attention to detail and a great understanding of legal billing. Excellent communication skills, you will be the go to person in the team for updates and reporting on your accounts.

If you are a Legal Cashier looking for your next opportunity in a successful legal firm then please do apply directly to the ad!

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

• Sales Negotiator - Property
• Highly Successful Estate Agents
• Winchester Location
• Excellent salary and commission structure

Do you have a love of Sales and a real energy and drive to be successful ?

Would you like to work for a leading Estate Agents in Winchester ?

Do you have a clean driving licence ?

Are you looking to join a busy and successful Property Company who offer excellent training and career opportunities ?

If the answer to these questions is Yes then this is the job for you

Working for a leading Estate Agents in Winchester our client is looking for a new Sales Negotiator to join their busy team

Duties will be many and varied but will include :-

• Speaking to clients and potential buyers
• Conducting viewings and valuations
• Liaising with both internal and external clients
• Dealing with new enquiries
• Putting together sales particulars
• Negotiating offers
• Full involvement with all aspects of the sales property division

The successful candidate will be energetic and hungry for success with an excellent telephone manner and a real interest in the Property Industry

Previous experience within Sales or Lettings would be an advantage but not essential as full training will be provided for the right candidate

A clean driving licence is essential

The role is office based Monday to Friday 9am - 6pm so candidates need to live locally to Winchester.

Please call Chris at Tate or apply online

Immediate applications are invited

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

• Office Team Leader
• Exeter City Centre
• £27k - £30k plus excellent benefits
• Prestigious Law Firm

Are you looking for a busy role where you can use your experience within Facilities ?

Would you like to be part of a highly successful company at their Exeter office ?

Do you have excellent communication skills and a positive and proactive approach ?

If so this is the role for you

As part of the Operations Team you will be responsible for supporting the Operations Department with service delivery of all internal services including Post, Print, Stationary and Housekeeping.

Duties will be many and varied but will include :-

• Managing incoming requests using the task management system
• Checking and approval of invoices and allocating to correct budget codes
• Overseeing Facilities and maintenance requests
• Stocking catering supplies in all staff kitchens
• High volume scanning and printing requests
• Managing and training General Office Assistants to deliver workplace services
• Arranging shift patterns to suit business needs and relief reception cover
• Manage and record workloads
• Provide assistance to the Office Manager
• Monitor the floors and work environment for good housekeeping
• Assist with meeting room set up for large events
• Liaise with external providers
• Daily receiving, sorting, processing and distributing of all deliveries
• Firstline management of basic printer maintenance, equipment and software issues
• Document printing, scanning and finishing
• General Maintenance tasks

This is a busy and involved position for someone with previous experience within Facilities, Post or Print room duties looking for a responsible Team Leader position.

Excellent salary and benefits are offered

Immediate applications are invited

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

A well-known commercial law firm based Birmingham City Centre is seeking a Legal Secretary, paying up to £25,000 to support the team.

Based in the Birmingham office, you will be joining one of the companies fasted growing teams, helping to support their fee earners and solicitors with all of their administrative needs. This is a really great role in a company that provides extensive opportunity for growth, development and further training.

Duties will include the following:

• Audio and copy typing as well as document processing
• Formatting documents and any other relevant documentation as needed
• Opening files and cases
• Organising and maintaining accurate files both in hard copy and electronically
• Producing invoices and dealing with any queries
• Produce frequent summaries of account ledgers
• Diary management for the fee earners
• Prepare travel itineraries, book transport and accommodation as required
• Receiving phone calls from clients; taking messages where needed
• General administrative support for the department
• Provide cover and support to the other secretaries within the team as and when

The ideal candidate will come from a legal background, but all areas of professional services will be considered. You will have an eye for detail as well as being process driven, enjoying working in a strictly administrative capacity. Adaptable and confident, you will be working as part of a wider team, but there will also be a lot of autonomous working in this role. Excellent communications skills, you will be the go to person for the team.

If you are a legal secretary looking for a role in a growing firm where there will be loads of opportunity to grow then please do apply!

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

Job Title: Senior Paraplanner

Location: City of London

Salary: £65k to £67.5k base range DOE + 2 annual discretionary bonuses + extensive benefits.

Work Arrangement: Hybrid working. 5 days in the office per week during probationary period.

Are you an experienced Senior Paraplanner seeking an opportunity with a global organisation that prioritises clients, offers unmatched service, and emphasises a personalised approach to investing? Join our client's dynamic team, where your expertise will contribute to the success of a company that aligns with clients' best interests through a transparent fee structure and recognized European custodians.

Benefits:

• 100% paid premiums for top-tier supplemental medical, dental, and annual health screening plans for employees and qualified dependents.
• 28 days annual leave, with the option to purchase up to 3 additional days per year, and up to 8 paid holidays.
• Enhanced maternity pay package with 16 weeks' top-up to full base pay for eligible employees.
• Retirement pension plan featuring a 9% company contribution of base pay with an additional company match of up to 5% of base pay on personal contributions.
• Gym subsidy of up to £50 per month.
• Employee Assistance Program and other emotional well-being services.
• A collaborative working environment with ongoing training, educational support, and employee appreciation events.

About the Role:

We are delighted to be working with our prestigious client based in Canary Wharf as they are recruiting for a Senior Paraplanner in our UK Additions Team. The role involves analyzing trading, client portfolios, and accounts to provide FCA regulated advice on areas such as pension transfers, bond surrenders, investment taxation, and account structure suitability. Reporting to the team leader, this role is client-facing, requiring fact-finding discussions, suitability report writing, and advice delivery. This position follows a hybrid working model.

Senior Paraplanner Day-to-Day duties:

• Conduct fact-finding calls with clients to evaluate objectives, portfolio holdings, time horizon, cash flow needs, and financial situations to determine suitable asset allocation recommendations.
• Review and formulate plans for clients with highly specialized situations.
• Assess existing pension and investment bond arrangements for suitability for transfer/surrender.
• Directly communicate advice to clients and present written proposals and recommendations for transfers.
• Collaborate with other departments to enhance client outcomes through resource development and training.
• Participate in ad hoc projects to improve PCA Group efficiency.
• Adhere to the T&C scheme to ensure regulatory compliance related to the provision of regulated advice.

Senior Paraplanner Qualifications:

• University degree or equivalent combination of education/experience.
• Level 4 Qualification - CII Regulated Diploma in Financial Planning or CISI Investment Advice (Diploma preferable).
• 3+ years of financial services experience required.
• Strong understanding of Financial Planning principles and client suitability.
• Experience working with accuracy and ability to organize/time-manage.
• Quantitative in nature, with the ability to work under pressure and in a dynamic team environment.
• Initial Fit and Proper (F&P) assessment required before performing the role independently, with annual Fit & Proper Assessments to ensure ongoing compliance.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

Benefits Assessor
Remote
3-month contract - likely to extend
£25.31 per hour
Full time - 9:00-17:30

Tate are working with one of the UK's best councils to recruit for a Benefits Assessor, to come in and hit the ground running. Please look at the below and if you feel you would be good for the role, please apply and we will get back to you ASAP!

Key job outcomes/accountabilities

• The accurate and prompt assessment of claims for Emergency Payments, Household Goods, Housing Benefit & Council Tax reduction.
• The processing of reported changes in circumstances affecting those claims.
• The maintenance and updating of claims in response to information received from internal and external sources.
• Responding to non-urgent requests for information.
• Carrying out complex assessments, such as adjudicating on fraud or appeal cases.
• Reviewing and revising decisions made by self and others where required.
• Providing written and face to face explanations of decisions and overpayments where requested.
• Checking and providing feedback on the work of others.
• Responding to urgent requests for updates or information about claims.
• Supporting and coaching new entrants by sharing knowledge and experience, either on an ad-hoc basis, by mentoring individuals or floor-walking new cohorts.
• Maximisation of opportunities for delivering outstanding service by effectively communicating with customers and stakeholders by telephone, email and by letter.
• Contribution to service enhancement projects concerning work appropriate to this grade point.

What are we looking for

• So far as is reasonably practicable, the post holder must ensure that safe working practices are adopted by employees and in premises/work areas for which the post holder is responsible to maintain a safe working environment for employees and service users. These are defined in the Corporate Health, Safety and Welfare Policy, departmental policies and codes of practice.
• Work in compliance with the Codes of Conduct, Regulations and policies of the City Council.
• To model and promote good equalities practice and value diversity across the service.
• Ensure that output and quality of work is of a high standard and complies with current legislation / standards.
• Ensure that all mandatory training is undertaken as required. For example - Health and Safety, Equalities, Safeguarding Children and Safeguarding Adults. Please note - this is not a comprehensive list.
• Benefits experience

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

Job Title: File Reviewer

Sector - Financial Services

Location: City of London, UK (Hybrid working)

Salary: £65,000 - £67,500 per annum DOE, plus 2 discretionary annual bonuses and excellent benefits.

Our client, based in the heart of the City of London, is seeking a meticulous and knowledgeable File Reviewer. The successful candidate will play a pivotal role in ensuring that all financial and investment advice provided to clients aligns with regulatory standards and internal guidelines. This is an excellent opportunity for a detail-oriented individual with a strong background in financial planning and regulatory compliance.

Key Responsibilities of the File Reviewer:

• Review suitability reports pertaining to money purchase pensions, ISAs, General Investment Accounts, investment bonds (onshore and offshore), and trusts, ensuring adherence to Financial Conduct Authority (FCA) regulations and internal standards.
• Proactively engage with internal stakeholders to gather additional information and clarification when necessary.
• Provide comprehensive feedback to report writers and address any follow-up inquiries.
• Collaborate with the Training Program Manager to identify areas for improvement and development within the advice team.
• Initiate discussions on potential process enhancements with management and senior leadership.
• Participate in roundtable meetings with report writers to analyze review findings and propose actionable recommendations for improvement.

Qualifications needed for the role of File Reviewer:

• University graduate or equivalent combination of education and experience.
• Level 4 qualified with a Diploma in Financial Planning/Regulated Financial Planning.
• Chartered status or Level 6 qualification would be advantageous, along with AF3/G60 PTS qualification.
• Exceptional understanding of financial planning principles, particularly in pension planning.
• Proficient knowledge of the FCA's COBS requirements for suitability.
• Previous experience in reviewing files containing personal recommendations for retail clients.
• Ability to articulate complex issues effectively, both in writing and face-to-face.
• Strong interpersonal skills with a focus on delivering efficient, professional, and courteous service.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

Are you a detail-oriented individual with a passion for delivering for operational excellence?

If so I am seeking an Account Manager to join a fast growing business whose clients are all market leaders within the airline sector. This business a leading provider of bespoke catering solutions to travel customers worldwide. As an integral part of their team, you'll play a crucial role in supporting the operations manager in managing systems data, operational processes, and supplier relationships to ensure the smooth running of their global operations.

The business has rapidly grown into a multi-million global operation, who are committed to maintaining the personal touch of a small business service provider. So if you're passionate about delivering excellence and keen to grow with with my client, I want to hear from you.

This role is remotely based but you will need to get to the businesses Kings Cross once a week. So it is essential that you have a great home office set up. There will be occasional travel across UK and Europe.

The successful Accounts Manager will be responsible for:

• Managing purchase orders, receipts, and the invoicing processes, ensuring compliance and accuracy using Xero account software.
• Being a the primary point of contact for communications with production units, providing timely responses to inquiries.
• Liaise with production units to ensure products meet client specifications, resolving any non-conformance issues.
• Maintain optimal stock levels for production runs and coordinate production activities.
• Manage supplier invoice matching process and address any invoicing issues.
• Strengthen logistical relationships to enhance the businesses capabilities in chilled, ambient, and international freight routes
• Record supplier and customer performance data for KPI tracking.
• Attend team meetings and contribute to process improvements and initiatives.

To apply for this role you must have:

• Experience of working within a similar administrative/operational role with reporting and analytical responsibilities.
• Experience in the food industry, operations, and/or domestic and international freight functions preferred.but not essential
• Proficiency in Xero Accounting system and Excel (Medium/Advanced) preferred.
• Strong communication skills in English; additional languages advantageous
• Exceptional attention to detail
• The ability to build excellent relationships with internal and external stakeholder

This is a remote role working 39 hours per week, Monday to Friday, paying a salary between £35,000 to £45,000 dependent upon experience. The role comes with standard benefits package, 25 days holiday, plus the chance occasional travel across Europe.

If you're a motivated, detail-oriented individual, with a sense of humour, who is happy to role up their sleeves and get involved with every part of the business then please apply now to join this dynamic team.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

Administration Assistant - Facilities

Our client a leading professional company in the Hedge End area are currently looking to recruit an Administrator/ Facilities Assistant to join their friendly Facilities Management department. This is a varied role where you will be providing support to ensure the smooth running of the department. The company has a modern working environment, free parking and offers an excellent range of company benefits including 26 days holiday + BH.

Role: Administration/ Facilities Assistant Where: Hedge End Salary: £23,500pa

Responsibilities will include:

- Providing support to reception personnel as required.

- Post room duties including arranging couriers.

- Carrying out reprographic and general administration duties (scanning, photocopying, printing, stationary stock review and ordering).

- Printer management (replacement of toner cartridges and attending to faults/ paper jams).

- File management.

You will need:

- Excellent communication skills (verbal and written)

- To be proactive and flexible in your approach

- To be able to work on your own initiative

- Good prioritisation skills

- It skills including MS Office

This is an excellent opportunity to work for a professional company that values its staff and offers an excellent range of company benefits.

If this role is of interest to you and you have the necessary skills and qualities, please don't hesitate to APPLY.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

Senior Associate/Assistant Manager - Tax Resolutions

£30,000 - £45,000 Dependent on Experience + benefits

Northampton, Office based, Monday - Friday - driving license is essential.

Our client is a multiple award-winning, leading tax consultancy practice based out of stunning offices in Northampton. They support clients with tax saving service offerings, and they've been recognised as the fastest growing tax consultancy firm in the UK and Ireland. They're looking for a Tax Resolutions Senior Associate/Assistant Manager to support the firm's continued growth across the UK.

You will be investigating tax disputes and working with clients to challenge the dispute with HMRC. The end goal is to have the decision overturned. A background or interest in taxation, accountancy, or legal services (full or part qualified) is beneficial, but this could also be a good opportunity for a graduate, or someone who has worked within research and development.

What will you be doing:

• Ensure all client files are kept up to date in Salesforce.
• Review and respond to HMRC (letter writing)
• Organise and attend client calls to discuss each Tax dispute.
• Investigations - carrying out thorough investigation of each dispute, looking for a solution and angle to challenge the dispute with HMRC.
• Report writing.
• Communications and debriefs with delivery team and wider team members.
• Keep abreast of compliance and legislation.
• Travel within the UK to see clients, on occasion!

What are we looking for?

• A background in Tax, Accountancy, Legal and/or R&D.
• Excellent communication skills - written and verbal.
• Attention to detail.
• Interest in a range of business sectors.
• Comfortable working with people at all levels within the organisation.
• Full UK driver's license.
• Prior R&D Tax Credit experience and understanding of the tax claim process is advantageous.
• Previous experience of HMRC enquiries or legal disputes is advantageous.

The package

Competitive salary, Study support & Career progression, Bupa private medical health care, discretionary bonus, Flex Benefits, Holiday Purchase Scheme.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

Customer Service Administrator

Temporary for 3-4 months, with the possibility of going Permanent.

Northampton

Hybrid working with 1-2 days in the office each week (First week in office all week, for training)

£12.05 per hour

Monday to Friday - Working 7.5 hours per day e.g. 8.30am-5pm or 9am-5.30pm or 9.30 - 6pm

We are recruiting for a global company based in Northampton. They are a prestigious business, and this role is based within a friendly department. The company is in the process of implementing new systems to add more value to customers. The current team will be undergoing various training over the coming months which is why they need additional support. There will be a possible opportunity to go permanent. We are searching for 6 candidates to start with the business ASAP, you must have good written and verbal communication skills. You will ideally have some Admin or Customer Service experience within an office environment. We are looking for dedicated, hardworking individuals who can prioritise their own workload, and complete tasks in a timely fashion.

The role

• Dealing with email enquiries
• Updating portals with information
• Liaising with engineers on the telephone
• Coordinating diary appointments
• General admin

Skills and experience required

• Must have previous Admin or Customer Service experience
• Good attention to detail
• Good written and verbal communication
• Ability to work under pressure
• Flexible (work required could change as they go through the project)

If you have the relevant skills and experience for this role, please apply and we will be in touch to discuss your application.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

IT Service Desk Support (2nd Line)

Full time, office-based role

Up to £28,000 plus 20% shift allowance and excellent benefits. (based on 28k basic, you would earn £33,600 per annum including the shift allowance)

As Service Desk Operator, you will be working for a global organisation, assisting with the roll out of network equipment across various customer sites in the UK and Europe.

The role primarily involves the receipt of incident notifications from customers or network monitoring systems, on-going management of incidents (including technical troubleshooting), and subsequent resolution of incidents for external customers.

The UK head office is based in Milton Keynes, and you'll be working as part of a friendly and well-established team.

This would suit someone who has worked in an IT support/Service desk role previously.

In this job, your duties will include:

• Log and own customer incidents
• Update incidents with detailed and relevant information in a timely and effective manner
• Provide updates to customers with regards to specific incidents and manage a trouble ticket through to resolution
• Technical 2nd and 3rd line troubleshooting and resolving remote site network issues
• Ensure Customer Service Level Agreements are met or exceeded
• Respond to customer enquiries in a timely and efficient manner
• Ensure engineers are despatched when required and according to the SLAs in place for all customers
• Provide reports for internal and external customers as and when required

Ideally, for this role we are looking for:

Field service or technical service desk experience is essential

Highly IT literate and with a technical understanding

Basic Network or Cisco knowledge would be a huge advantage

A natural problem solver and a strong communicator

Hours/Shifts

24 hour/seven day a week shift plan, which will include night and weekend working and working on some Public Holidays, depending on roster.

During the initial training period the shifts will be 8.30am - 5pm Monday to Friday. When you are trained and feeling confident, the shift pattern will cover the following:

Early 0600 - 1430

Mid 0830 - 1700

Evening 1030 - 1900

Late 1300 - 2130

Night 2130 - 0600 (you can work from home for this shift)

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

Start Date - Tuesday 28th May

Hourly rate - £12.93 per hour

Length - 3 months initially - with permanent opportunities

Location - Central Bristol - hybrid working after 3 months

Hours - 37 per week - Monday - Friday between 08:30am - 18:00pm

Tate are working with a local authority based in Bristol in their search for Customer Service Advisors on a full-time basis to start on Tuesday 28th May. This role will be fully office based for 3 months, after which you can work on a Hybrid basis coming into the office once a week.

As first point of contact for customers, your role as a Customer Service Advisor is to ensure all customers receive a professional, positive, customer-focused experience over the phone.

Responsibilities include:

• Being the first point of contact for inbound and outbound calls and provide support and advice to customers.
• Handling complex complaints.
• Working efficiently alongside other departments to work out the best resolution for customers.
• Administration support - maintaining up to date and accurate customer records on the database / logging appropriate audit trails.

You would be part of a friendly, supportive team with excellent training and long-term career development opportunities. Apply today with your CV to be considered.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.