Total 96 job vacancies by Expeditors

Provide customer service in monitoring freight to ensure timely arrival, accurate and timely customs declarations for final delivery to consignee within specified / agree timeframe

Follow up on inbound shipments and ensure timely delivery to consignee.

• Monitor flight/vessel arrivals and ensure timely feedback on arrival information to customer.
• Ensure to meet all Pharmaceutical & Healthcare requirement as per GDP/GDPMDS regulations and directives, as required.
• Ensure that discrepancy related to shipment is reported to customers and origin offices promptly.
• Complete customs competency test and able to file for customs entry whenever necessary/required.
• Ensure all paperwork are in proper order that meet customer profile and comply to local rules and regulations.
• Ensure Key Performance Indicators on customs entries are met within customers' requirements. Comply with Singapore Customs / Competent Authorities rules and regulations imposed as well as adhering compliance to Expeditors policy and expectations.
• Achieve 100 % customer satisfaction at all times through understanding customers' needs and handling requirements as well as ensuring 100% compliance.
• Respond to customer complaint and query with a sense of urgency and provide solution or improvement plan whenever possible.
• Answer all incoming calls promptly and politely.
• Develop good rapport with the customers.
• Ensure all data are entered into system timely and accurately.
• Ensure that freight and handling charges are billed to customers timely and accurately.
• Prepare and submit reports timely whenever required.
• Take up additional tasks as required to meet department's needs.

Other skills

1. Good working knowledge in computer software applications including E-Mail, Excel, Word and PowerPoint
2. Good interpersonal and problem-solving skills
3. Good communications skills with good command in written and spoken English.

Manages a solid team by driving all the Accounting operations within the company, responsible for Payroll, Capital Expenditure, GL Reconciliations, and assisting the Controller with the company’s financial affairs.

KEY RESPONSIBILITIES:

Finance & Operations:

• Manage the day to day Accounting operations including A/R, A/P, Treasury, Revenue Recognition and Cost Accounting, working closely with the Accounting and Operational teams to review processes, implement best practices and improve productivity.
• Process Payroll, including obtaining approval of new hires, terminations, salary amendments and the payroll run.
• Manage the Capital Expenditure process, including obtaining approval of acquisitions and disposals, maintaining the Fixed Asset Register, and completion of the Annual Inventory certification. 
• Complete all GL reconciliations, including Proof of Cash, Fixed Assets and Payroll for monthly P&L submission.
• Contribute to the preparation of the internal monthly accounts (Profit & Loss, Balance Sheet, Cashflows, and Analysis) for review by the Regional and Global Accounting teams.
• Prepare and submit information to statutory authorities for Payroll, VAT and Corporation Tax.
• Prepare financial information for credit reviews and perform annual credit reviews in line with Global Credit policy.
• Assist Controller with the preparation of statutory financial information and tax computations.
• Provide required information/documentation for Internal Control Evaluations and Internal/External Audits.
• Support the Finance Controller with miscellaneous projects and tasks.

People:

• Recruiting, hiring, provide input and continually interview to find new potential candidates for the accounting department
• Identify, develop, and mentor a No. 2
• Review and conduct staff appraisals timely, and at a minimum once per year per employee
• Ensure all staff and positions have job descriptions, clear expectations and are working with structured development plans
• Continually provide coaching and training to the team members
• Meet company standards of 52 hours training per year
• Review department goals and personal plans periodically with staff to ensure buy-in and accountability
• Assist new hires with mandatory training completion within the first 6 months

Customer:

• Support the Financial Controller and the Accounting department.

Compliance:

• Review company internal controls, specifically the Fınancıal Process Control Documentation.
• Promote compliance in diligently following all company policies and regulations and in being the role model of integrity and pride for all employees.
• Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations

Culture:

• Proactively promote the company’s 10 cultural attributes:  Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

Systems:

• Be open to implementing new system changes and enhancements into your department. 
• Be involved and suggest system/process improvements.
• Set the tone of this environment within your department.

Provide customer service in monitoring freight to ensure timely arrival, accurate preparation of shipping documents for final delivery to achieve overall customer satisfaction.

1. Follow up on inbound shipments and ensure freight is made available for customers to receive their cargoes in the quickest possible time. 
2. Ensure to meet all Pharmaceutical & Healthcare requirement as per GDP/GDPMDS regulations and directives, as required.
3. Ensure documents and freight are turned over to customers’ brokers timely
4. Trace flight delays with airlines and origins to ensure timely feedback on arrival information to customers and customer service team
5. Ensure all paperwork are in proper order that meet customer’s profile and comply to local rules and regulations
6. Achieve 100% customer satisfaction at all times through understanding customers’ needs and  handling requirements as well as ensuring 100 compliance
7. Ensure all data are entered into system timely and accurately
8. Ensure that freight and handling charges are billed accurately and sent billing invoices to  customers timely
9. Ensure all inter-company settlements are closed accurately within company’s specified timeframe
10. Prepare and submit reports timely whenever required
11. Ensure all PNC’s are filed promptly with parties concerned
12. Take up additional tasks as required to meet department’s needs

Job Purpose

Ensure timely and accurate movement of freight and information, while providing an exceptional customer service within the Air Export Department.

Key Responsibilities

• Ensure smooth and timely freight process flow
• Ensure accurate and timely data entry into our operating system.
• Track and Trace Air Export Files and reporting. Use Tree View on daily basis
• Ensure arrival notices are communicated to overseas and customers
• Ensure accurate and timely client and vendors billing.
• Interact with our customers in arranging their international shipments, meeting customer service standards.
• Contribute to maintain strong relationships with vendors (airlines, trucking companies, and others.
• Meet compliance at all times to regulations internal and external in accordance with government regulations.
• Understand department process flow, and looking for best practices to improve operational efficiency and productivity.
• Ensure all customers standard operating procedures are followed and updated in the DLSOP
• Meet KPI standards in accordance with the Company’s procedures
• Overseas communications, timely responses to emails and requests (internal and external)
• Escalation of problems to Management when necessary.
• Meets company standards of 52 hours training per year per employee.
• Complete mandatory training when required
• Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.

Job Purpose    : To safeguard assets of the company by effectively managing the daily Accounts Receivable operations and assisting in the Credit Management operations thus improving cashflow and liquidity.

KEY RESPONSIBILITIES/ NHIỆM VỤ CHÍNH

1. In charge of issuance VAT invoice, send SOA, including scanning & labelling of receipts and other supporting documents.
2. Monitoring of HAN-AR mailbox for AR follow up, OCL, Update A/R Log with detailed collection notes listing actions on each invoice and timely follow-up. Build key relationships with clients and internal staff to more effectively to resolve issues and collect payment on invoices quickly. Proactively identify problem accounts and follow up queries via email/telephone to effectively resolve issues through building key relationships with Customers and Internal Staff.
3. Weekly update detailed collection notes listing actions on every past-due invoice in the ARCM system (Accounts Receivable Collection Management). Produce Exception Reports for the Weekly AR Meeting per company AR Goals (Aging Analysis, No Bad Debt, 100% Collection within Terms, No OCL (Over Credit Limit)) and maintain meeting minutes.
4. Record receipts in exp.o Accounting system (Internal system) and allocate per the remittance advice, ensuring no receipts are left unallocated at month end and provide support to the Banking/Treasury team for unidentified receipts.
5. Prepare the bad debt calculation (Trade AR Allowance) and the bad debt roll forward schedule for the monthly P&L.
6. Assist Controller with Credit tasks in line with the Global Credit Policy (maintain Customer payment terms, company rating & risk rating; evidence in e.doc Global Lookup the establishment and approval of credit in the BCR system (Branch Credit Request) and performance of annual credit reviews).
7. Assist in Internal Control Evaluations and Internal/External Audits by preparing required information/documentation.
8. Support Accounting Department with miscellaneous projects and assignments. Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.

Job Purpose : Ensure the proper and timely movement of freight and information, while providing an exceptional customer service within the Order Management department.

1. Ensure smooth and timely freight process flow
2. Ensure accurate and timely data entry into our operating system.
3. Track and trace Order management files as required.
4. Use workflows on daily basis to manage shipments
5. Monitor shipment reports to ensure total customer satisfaction
6. Ensure timely clearance and delivery of freight to customer for Import shipments.
7. Ensure documents are timely sent and arrival notice communicated to destination for Export shipments.
8. Ensure accurate and timely client and vendors billing
9. Manage intercompany invoice payments (i.e. via AJAX report)
10. Interact with our customers in arranging their international shipments, meeting customer service standards.
11. Contribute to maintain strong relationships with vendors (Shipping lines, trucking companies, and others).
12. Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer’s policies / requirements.
13. Understand department process flow, constantly looking for areas of improved efficiency.
14. Ensure all customers standard operating procedures are followed and updated in the DLSOP.
15. Meet KPI standards, as per the company’s procedures.
16. Overseas communications, timely responses to emails and requests (internal and external)
17. Escalation of problems to Management when necessary
18. Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride. 
19. Proactively promote the company’s 10 cultural attributes:  Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary

• Ensure smooth and timely freight process flow.
• Ensure accurate and timely data entry into our operating system.
• Track and trace shipments as required.
• Utilize Process Monitors and Workflows on daily basis.
• Ensure timely movement and delivery of freight to customers.
• Ensure documents are timely sent to customer or broker for customs purposes.
• Ensure accurate and timely client invoicing.
• Interact with our customers in arranging their shipments, exceeding customer service expectations.
• Build and maintain strong relationships with vendors (Ocean carriers, trucking companies, and others).
• Evaluate vendors at defined intervals per company policy, focusing on areas of possible improvement with corrective action plans where needed.
• Work with sales, customer retention and development, and account management to maintain and develop relationships with current customers, and to develop and bring new customers into the department.
• Obtain updated rates and sailing schedules from carriers and co-loaders and send it to regular customers regularly and as needed.
• Respond to requests for proposal, quotation or information timely and with market competitive pricing matching the scope of service required by the customer.
• Perform Rates Analysis for service contracts rates to determine best possible cost and also service levels to the customers.
• Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer’s policies / requirements.
• Ensure all customers' standard operating procedures are followed and updated.
• Meet KPI standards, as per the company procedures.
• Overseas communications, timely responses to emails and requests (internal and external).
• To take up additional tasks and responsibilities as and when required to meet the Department’s needs.

• Ensure smooth, accurate and timely freight process flow & data entry into the Company's Operational Performance Standards.
• Track and trace shipments as required.
• Ensure timely movement and delivery of freight to customers. 
• Ensure documents are timely sent to customer or broker for customs purposes.
• Ensure accurate and timely client invoicing.
• Interact with our customers in arranging their shipments, exceeding customer service expectations.
• Contribute to maintain strong relationships with suppliers (airlines, trucking companies, and others).
• Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer’s policies / requirements.
• Ensure all customers' standard operating procedures are followed and updated.
• Meet KPI standards, as per the company procedures.
• Overseas communications, timely responses to emails and requests (internal and external).
• To take up additional tasks as required to meet the Department’s needs.

Join our Global Team!

Be part of the Asia Global Quoting Desk, together with the Europe and US Global Quoting Desk team to coordinate spot requests within network, managing price quotations related to air, ocean, and road transport for specific Expeditors global customers, while being the main point of communication contact with customers.

This section lists job-specific tasks and duties that are completed on a regular basis by the employee as noted in the Ocean Export Operational

Performance Standards. Click on the link to the performance standards to view more details for each task. This list may be edited to the specific

job role.

· Ensure all customers standard operating procedures are followed as per the DLSOP

· Review and support with day-to-day quotations.

· Plan and support with huddles and monthly meetings to discuss market intelligence and delegate workloads within the team.

· Take an active role in the transition of new business/ updates to existing business.

· Grow department Revenue in line with District budget target and management expectations.

· Support all compliance efforts and trainings.

· Understand department process flow, constantly looking for areas to improve efficiency.

· Be open to implementing new system changes and enhancements into the department.

· Be involved and suggest system/process improvements.

· Building and maintaining strong relationships with vendors (Shipping lines, trucking companies, and others)

· Assist the Manager with EPE’s on the department in line with the 3+1 Initiatives.

· Assist the Manager with goal setting and monitoring development for key staff.

Physical Demands

This section lists physical demands required of this job and may be edited to the specific job role.

· Use of standard office equipment - computer with keyboard and mouse, phone, fax/copy/scan machine, etc.

· Write with pencil/pen/marker

Functions performed primarily while seated at desk

Tasks and Duties
This section lists job-specific tasks and duties that are completed on a regular basis by the employee as noted in the Ocean Export Operational
Performance Standards. Click on the link to the performance standards to view more details for each task. This list may be edited to the specific
job role.
• Receive documents
• Prepare shipments
• Route shipments
• Manage freight receipt
• Process shipments
• Monitor shipments
Physical Demands
This section lists physical demands required of this job and may be edited to the specific job role.
• Use of standard office equipment - computer with keyboard and mouse, phone, fax/copy/scan machine, etc.
• Write with pencil/pen/marker
• Functions performed primarily while seated at desk

As a Customs Broker / Classifier, you are responsible to prepare customs clearance declarations on behalf of some of the most reputable companies both locally and globally for submission to Customs in compliance with national regulatory provisions and in adherence to the company’s policies and procedures. You will manage shipments by accurately classifying and valuing import and export products for customs clearance. Your goal will be to effectively and compliantly clear goods across our international border and form part of the team servicing the requirements of the clients. You will continually seek opportunities for service enhancement and improved operational processes. You will input milestones and communications within specified time frames in line with Key Performance Indicators to provide visibility for your clients.   

KEY RESPONSIBILITIES: 

• Daily Processing: You will monitor and manage a suite of clients from document assessment through to entry submission. This includes liaising with customers and our network for missing documents and information whilst following our unique entry processing procedures using state of the art technology within our internal KPI’s 
• Daily Management: Review and respond to emails within the company policy timeframe. Liaising with customers, Customs, DAFF and colleagues in order to complete entries within internal KPI’s 
• Classification and Valuation: Assessment and review of Tariff classification information including storage of supporting information 
• Entry Processing: Pre lodge and review entries including gathering information relating to Community Protection Questions. Entering AEP commodity codes and BMSB codes on the Customs entry. Amendment of entries where required. 

Scope of Position

The focus of the District Sales Executive (DSE) is on achieving results that are
aligned with the overall organization and it’s strategic goals. Initiative, coupled
with a sense of competitive drive, and the ability to stay focused on results despite
changing conditions, are the keys to achieving the performance objectives of the
District Sales Executive role at Expeditors.

The DSE orchestrates involvement of multiple people in our Sales process, so
that new customer revenue is consistently secured for our district office and
Expeditors network. The job environment is flexible, constantly changing, and
provides growth opportunity, recognition and reward for the achievement of
business results. This position reports to the District Sales Manager.

Key Deliverables

These are the minimum results expected from a successful District Sales
Executive:

• Manage an assigned territory and demonstrate extensive knowledge of potential customers and competitors in this area
• Timely data entry in our Customer Relationship Management tool
• Orchestrate customer / branch relationships and collaborate with regional Product, Service, Geo, and Knowledge Management resources
• Participate in the creation of value-added solutions for customer’s logistics needs, including supporting diagrams and cost-benefit calculations
• Support the transition of new accounts through customer introductions, information transfer, and securing any necessary customer paperwork.
• When needed, support AR (accounts receivable) collection.
• Attend training & development sessions to continue developing selling skills and updating Expeditors Product and Service knowledge
• Involvement in local trade groups, as directed by the District Sales Manager
• Take on additional assignments as required, supporting company needs
   

To perform day-to-day tasks, being able to demonstrate a thorough understanding of our customer’s expectations and execute them with an appropriate sense of urgency, attitude, commitment, and professionalism. You are required to be our customer’s ‘go-to’ person for all their freight forwarding needs.

In addition to this, to perform tasks as requested, assisting in general customer service duties both internally and externally while applying the company standards and processes.

Responsible for all aspects of the job to the Customer Service Representative.

KEY QUALIFICATIONS:

• Communication: As a Customer Service Representative, you will proactively communicate with customers, and you will commit to demonstrating the great care we have for all our customers.
• Relationship: You will establish meaningful, personal, and professional relationships with our customers.
• Information: You will take ownership of understanding and complying with Expeditor's internal process by providing timely, complete, and accurate information.

Scope of Position

Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Ocean Export Department.

Major Duties and Responsibilities

• Ensure smooth and timely freight process flow
• Ensure accurate and timely data entry into our operational system
• Track and Trace Ocean Export Files and reporting
• Use Workboard on a daily basis. 
• Ensure arrival notices are communicated to overseas and customers. 
• Ensure accurate and timely client and vendors billing. 
• Meet compliance at all times to regulations internal and external in accordance with government regulations
• Understand department process flow, and looking for best practices to improve operational efficiency and productivity
• Meet KPI standards in accordance with Company’s procedures. 
• Ensure all customers standard operating procedures in place and updated in the DLSOPs
• Overseas communications, timely responses to emails and requests (internal and external)
• Escalation of problems to Management when necessary.
• Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride. 
• Take ownership on the tasks been assigned.