Total 117 human resources job vacancies in Education / Training category

Main Job Responsibilities:

• Assist in managing the day to day operation of HR effectively and efficiently, focusing on building a positive working culture and improved quality of work.
• Overseeing all recruitment efforts including but not limited to placing job ads, screening CV, shortlisting candidate, coordinate interview appointments, attending interview etc.
• Maintain and update career portal in social media like Linked, recruitment portal, company website, HR portal etc
• Perform administrative task of registration of new hire, creating new files, preparing their workstation, medical insurance registration, staff ID, email registration, door access, etc.
• Contribute to reviewing and improving HR SOP, work processes, policies & procedures.
• Participate in and contribute towards quality improvement initiatives / programs / activities

conducted at the department or University level as assigned

• Develop, plan and conduct on-boarding programme, including delivering of induction programme for new employees to ensure that they feel welcome and prepared in their new positions.
• Provide administrative support to the division in the preparation of reports, schedules and various correspondences for internal records as well as required by authorities.
• Handle and prepare documents required for audit, accreditation, MQA visits or other government visits. Maintain records and compile statistical reports as required.
• Play active role in staff engagement, employee relations and promote staff bonding, and plan staff welfare activities.
• Identify, organise and coordinate training & development programme to meet staff training needs
• Assist in managing Performance Management Systems to ensure performance management is conducted in line with the University requirements.
• Perform any other related duties as may be assigned by the superior from time to time.

Required Skills/Abilities:

• Bachelor’s degree in human resource management or any related disciplines.
• At least 3 years of working experience in HR, preferably in institution of higher learning.
• Excellent communication skills with good command of the English language
• Good problem-solving and people management skills.
• Strategic thinking and high result orientation
• Good analytical ability and eye for details
• Proactive and high energy
• Creative & innovative thinking and conceptualization skills.
• IT literate with hands-on knowledge of MS Office - Excel, Word, Power Point.

Perks & Benefits

• Medical insurance
• Annual leave
• Trainind & development opportunities

主要工作職責：

• 協助有效且有效率地管理人力資源的日常運作，重點是建立積極的工作文化並提高工作品質。
• 監督所有招募工作，包括但不限於發布招募廣告、篩選履歷、篩選候選人、協調面試預約、參加面試等。
• 維護和更新社交媒體中的職業門戶，例如 Linked、招聘門戶、公司網站、人力資源門戶等
• 執行新進員工登記、建立新檔案、準備工作站、醫療保險登記、員工 ID、電子郵件登記、門禁等管理任務。
• 有助於審查和改進人力資源 SOP、工作流程、政策和程序。
• 參與並為品質改進舉措/計劃/活動做出貢獻

在指定的部門或大學層級進行

• 制定、規劃和實施入職計劃，包括為新員工提供入職培訓計劃，以確保他們在新職位上感到受歡迎並做好準備。
• 為部門提供行政支持，以準備內部記錄以及當局要求的報告、時間表和各種信件。
• 處理和準備審核、認證、MQA 存取或其他政府存取所需的文件。按要求保存記錄並編制統計報告。
• 在員工敬業度、員工關係和促進員工凝聚力方面發揮積極作用，並規劃員工福利活動。
• 確定、組織和協調培訓和發展計劃，以滿足員工培訓需求
• 協助管理績效管理系統，確保績效管理符合大學要求。
• 履行上級不時指派的任何其他相關職責。

所需技能/能力：

• 人力資源管理或任何相關學科學士學位。
• 至少3年人力資源工作經驗，最好是在高等院校。
• 優秀的溝通能力和良好的英語水平
• 良好的解決問題和人員管理能力。
• 戰略思維和高結果導向
• 良好的分析能力和對細節的關注
• 積極主動、精力充沛
• 創造性和創新思維和概念化能力。
• 具備 IT 素養，具備 MS Office - Excel、Word、Power Point 的實務知識。

津貼和福利

• 醫療保險
• 年假
• 培訓和發展機會

Academic
Perth, Western Australia
Full Time



$110,442 - $130,829 (ALB) 17% Superannuation
Full-time (1.0 FTE), continuing permanent role based in Perth (Bentley Campus)
Ideal commencement for Semester 2, 2024

Job Reference: 1208241
   
Curtin Medical School
  
Curtin Medical School brings together expertise in the fields of biomedical sciences, laboratory medicine, pharmacy, medical radiation science, and medicine. As well as providing the only direct entry undergraduate medical degree in Western Australia, the school offers the only accredited undergraduate pharmacy course in WA, a laboratory medicine course approved by the Australian Institute of Medical and Clinical Scientists, and a professionally recognised degree in medical radiation science.
  
Your new role
  
We have an exciting opportunity for an experienced Anatomy Teaching and Research Academic to join the Curtin

... Click here to view more detail / apply for Lecturer (Human Anatomy) ? Curtin Medical School

Project Overview

We are seeking one or more Postdoctoral Associates, Research Engineers, or Research Scientists in social sciences or related fields to join a project on “Designing human-AI teams.” The project is part of a five-year research program on "Mens, Manus and Machina—How AI Empowers People, Institutions and Cities in Singapore (M3S)."

Successful applicants for this position will have the opportunity to work on cutting-edge, interdisciplinary projects that aim to dramatically rethink how people and AI systems will work together in the future. To do this, the project seeks to build a strong scientific foundation for how AI can augment (as opposed to replace) humans.

One important goal of the project is to develop a rich taxonomy of activities that can be performed by human-AI teams. Like mapping the plants and animals on an unexplored continent, the work will involve cataloging many (a) activities and (b) possible human-computer processes for performing these activities.

To do this, we will develop knowledge bases that include (1) descriptions of many different types of activities and processes, and (2) classifications of these descriptions into taxonomies that range from very general types of activities to very specific ones.

Then, using these knowledge bases, we will develop AI tools to automatically generate promising ways of combining humans and AI systems to perform different tasks. In the long run, we believe these tools will help rapidly (a) identify use cases for new AI capabilities, (b) specify effective processes and task allocations to humans and computers in a given situation, and (c) identify innovative ways to combine people and AI to solve business and societal problems.

The T6 team is led by distinguished scholars, including Profs. Thomas Malone, Daniela Rus, and Abdullah Almaatouq from MIT; and Profs. Marcelo Ang and Bryan Low from the National University of Singapore; and will be assisted by Prof. Archan Misra from Singapore Management University.

Job Description

Successful candidates for this job will participate in one or more activities like the following:

• Developing descriptions of current or potential activities and processes based on techniques such as: interviews, surveys, field studies, ethnographic observations, and literature reviews.
• Making editorial decisions about what content to include in the knowledge base, how to present it clearly, and how to organize it in ways that are logical, comprehensive, widely understandable, intuitively appealing, and conceptually elegant.
• Using human-subject experiments and other social science methodologies (such as cluster analysis) to help improve the above activities as well as to inform and evaluate the development of software tools based on the knowledge bases being developed.
• Collaborate with the project team and other researchers to design, implement, and evaluate research projects.
• Perform other duties as needed.
• Publish research results in top-tier conferences and journals, and disseminate research findings through presentations and other means.
• Participate in the mentorship and training of graduate and undergraduate students at MIT and in Singapore.
• Assist in grant writing, project management, and other administrative duties related to research activities.

Job Requirements

• Ph.D. in Social Science (such as Psychology, Sociology, Political Science, and Economics), Management, Organizational Behavior, Philosophy, Journalism, Computer Science (e.g., with a focus on Human-Computer Interaction) with at least one year of research experience post-Ph.D.
• Excellent communication and collaboration skills.
• DESIRABLE:Strong publication record in top-tier conferences and journals.
  Familiarity with statistical data analysis tools and techniques

This role is primarily based in Singapore.

To apply, please visit our website at: https://portal.smart.mit.edu/careers/career-opportunities

Interested applicants are invited to send in their full CV/resume, cover letter and list of three references (to include reference names and contact information). We regret that only shortlisted candidates will be notified

Project Overview

We are seeking one or more Postdoctoral Associates, Research Engineers, or Research Scientists in computer science or related fields to join a project on “Designing human-AI teams,” which is part of a five-year research program on "Mens, Manus and Machina—How AI Empowers People, Institutions and Cities in Singapore (M3S)."

Successful applicants for this position will have the opportunity to work on cutting-edge, interdisciplinary projects that aim to dramatically rethink how people and AI systems will work together in the future. To do this, the project seeks to build a strong scientific foundation for how AI can augment (as opposed to replace) humans, and how humans can take advantage of the increased usefulness of AI systems across many tasks.

We will start by combining techniques from computer science and the social sciences to create online taxonomies of tasks and design space maps of many ways humans and AI systems can work together. For example, we will experiment with using machine learning or other techniques to discover patterns in data such as process repositories.

Then, using these knowledge bases, we will develop AI tools to automatically generate promising ways of combining humans and AI systems to perform different tasks. In the long run, we believe these tools will help rapidly (a) identify use cases for new AI capabilities, (b) specify effective processes and task allocations to humans and computers in a given situation, and (c) identify innovative ways to combine people and AI to solve business and societal problems.

The T6 team is led by distinguished scholars, including Profs. Thomas Malone, Daniela Rus, and Abdullah Almaatouq from MIT; and Profs. Marcelo Ang and Bryan Low from the National University of Singapore; and will be assisted by Prof. Archan Misra from Singapore Management University.

Job Description

Successful candidates for this job will participate in one or more activities like the following:

• Developing semi-formal descriptions of activities and processes that can be performed by people and/or AI systems.
• Developing database and user interface tools for online knowledge bases of these activities and processes.
• Develop software applications that use these online knowledge bases to, for example:suggest innovative ways of combining humans and AI to solve various kinds of problems.
  specify detailed workflows, task assignments, and software modules to do this.
• Collaborate with the project team and other researchers to design, implement, and evaluate research projects.
• Perform other duties as needed.
• Publish research results in top-tier conferences and journals, and disseminate research findings through presentations and other means.
• Participate in the mentorship and training of graduate and undergraduate students at MIT and in Singapore.
• Assist in grant writing, project management, and other administrative duties related to research activities.

Job Requirements

• PhD in Computer Science or Engineering (including Artificial Intelligence, Machine Learning, and Human-Computer Interaction) with at least one year of research experience post-Ph.D.
• Excellent communication and collaboration skills.
• DESIRABLE:Strong publication record in top-tier conferences and journals.
  Familiarity with statistical data analysis tools and techniques

This role is primarily based in Singapore.

To apply, please visit our website at: https://portal.smart.mit.edu/careers/career-opportunities

Interested applicants are invited to send in their full CV/resume, cover letter and list of three references (to include reference names and contact information). We regret that only shortlisted candidates will be notified

Project Overview

We are seeking one or more Postdoctoral Associates, Research Engineers, or Research Scientists in computer science or related fields to join a project on “Designing human-AI teams,” which is part of a five-year research program on "Mens, Manus and Machina—How AI Empowers People, Institutions and Cities in Singapore (M3S)."

Successful applicants for this position will have the opportunity to work on cutting-edge, interdisciplinary projects that aim to dramatically rethink how people and AI systems will work together in the future. To do this, the project seeks to build a strong scientific foundation for how AI can augment (as opposed to replace) humans, and how humans can take advantage of the increased usefulness of AI systems across many tasks.

We will start by combining techniques from computer science and the social sciences to create online taxonomies of tasks and design space maps of many ways humans and AI systems can work together. For example, we will experiment with using machine learning or other techniques to discover patterns in data such as process repositories.

Then, using these knowledge bases, we will develop AI tools to automatically generate promising ways of combining humans and AI systems to perform different tasks. In the long run, we believe these tools will help rapidly (a) identify use cases for new AI capabilities, (b) specify effective processes and task allocations to humans and computers in a given situation, and (c) identify innovative ways to combine people and AI to solve business and societal problems.

The T6 team is led by distinguished scholars, including Profs. Thomas Malone, Daniela Rus, and Abdullah Almaatouq from MIT; and Profs. Marcelo Ang and Bryan Low from the National University of Singapore; and will be assisted by Prof. Archan Misra from Singapore Management University.

Job Description

Successful candidates for this job will participate in one or more activities like the following:

• Developing semi-formal descriptions of activities and processes that can be performed by people and/or AI systems.
• Developing database and user interface tools for online knowledge bases of these activities and processes.
• Develop software applications that use these online knowledge bases to, for example:suggest innovative ways of combining humans and AI to solve various kinds of problems.
  specify detailed workflows, task assignments, and software modules to do this.
• Collaborate with the project team and other researchers to design, implement, and evaluate research projects.
• Perform other duties as needed.

Job Requirements

• Bachelor’s or Master’s degree in Computer Science or Engineering (including Artificial Intelligence, Machine Learning, and Human-Computer Interaction)
• Excellent communication and collaboration skills.

This role is primarily based in Singapore.

To apply, please visit our website at: https://portal.smart.mit.edu/careers/career-opportunities

Interested applicants are invited to send in their full CV/resume, cover letter and list of three references (to include reference names and contact information). We regret that only shortlisted candidates will be notified

Project Overview

We are seeking one or more Postdoctoral Associates, Research Engineers, or Research Scientists in social sciences or related fields to join a project on “Designing human-AI teams.” The project is part of a five-year research program on "Mens, Manus and Machina—How AI Empowers People, Institutions and Cities in Singapore (M3S)."

Successful applicants for this position will have the opportunity to work on cutting-edge, interdisciplinary projects that aim to dramatically rethink how people and AI systems will work together in the future. To do this, the project seeks to build a strong scientific foundation for how AI can augment (as opposed to replace) humans.

One important goal of the project is to develop a rich taxonomy of activities that can be performed by human-AI teams. Like mapping the plants and animals on an unexplored continent, the work will involve cataloging many (a) activities and (b) possible human-computer processes for performing these activities.

To do this, we will develop knowledge bases that include (1) descriptions of many different types of activities and processes, and (2) classifications of these descriptions into taxonomies that range from very general types of activities to very specific ones.

Then, using these knowledge bases, we will develop AI tools to automatically generate promising ways of combining humans and AI systems to perform different tasks. In the long run, we believe these tools will help rapidly (a) identify use cases for new AI capabilities, (b) specify effective processes and task allocations to humans and computers in a given situation, and (c) identify innovative ways to combine people and AI to solve business and societal problems.

The T6 team is led by distinguished scholars, including Profs. Thomas Malone, Daniela Rus, and Abdullah Almaatouq from MIT; and Profs. Marcelo Ang and Bryan Low from the National University of Singapore; and will be assisted by Prof. Archan Misra from Singapore Management University.

Job Description

Successful candidates for this job will participate in one or more activities like the following:

• Developing descriptions of current or potential activities and processes based on techniques such as: interviews, surveys, field studies, ethnographic observations, and literature reviews.
• Making editorial decisions about what content to include in the knowledge base, how to present it clearly, and how to organize it in ways that are logical, comprehensive, widely understandable, intuitively appealing, and conceptually elegant.
• Using human-subject experiments and other social science methodologies (such as cluster analysis) to help improve the above activities as well as to inform and evaluate the development of software tools based on the knowledge bases being developed.
• Collaborate with the project team and other researchers to design, implement, and evaluate research projects.
• Perform other duties as needed.

Job Requirements

• Bachelor’s or Master’s degree in Social Science (such as Psychology, Sociology, Political Science, and Economics), Management, Organizational Behavior, Philosophy, Journalism, Computer Science (e.g., with a focus on Human-Computer Interaction)
• Excellent communication and collaboration skills

This role is primarily based in Singapore.

To apply, please visit our website at: https://portal.smart.mit.edu/careers/career-opportunities

Interested applicants are invited to send in their full CV/resume, cover letter and list of three references (to include reference names and contact information). We regret that only shortlisted candidates will be notified

The Research Fellow will be a key member of the project team on Distributed Energy Resource Management System focusing on power/energy optimization algorithm development and deployment.

Key Responsibilities:

• Design & develop constraint optimization algorithms/tools for DERs deployment and planning with support functionalities.
• Constrained optimization problem formulations the following: convex optimization, dynamic programming, NLP, MILP and MINLP.
• Mathematical modelling of the system-level and device-level constraints of distribution networks with DERs and conduct hardware-in-the-loop (HIL) simulations using OPAL-RT.
• Applications of stochastic programming/approximate dynamic programming approach.
• Implementation of distribution and probability power-flow methods for DER-rich networks for enhanced system flexibility
• Modelling of DER-based integrated grid ancillary services that maintain reliability and stability

Job Requirements:

• Ph.D. in Electrical/Computer Engineering specialized in Power Systems Planning and Optimization
• At least 2 years of postdoc research experience in Distribution Energy Resource Integration and power system.
• Working knowledge in medium and low voltage network modelling, power-flow, and large-scale optimization involving convex optimization, dynamic programming, NLP, MILP and MINLP.
• Working knowledge in data analysis for clustering and classification
• Ability to work cohesively in an international team to drive the common project objectives.
• Ability to communicate well in English and to present research ideas and findings clearly and concisely

We regret that only shortlisted candidates will be notified.

The Air Traffic Management Research Institute (ATMRI), established in 2013 through a strategic partnership between NTU and the Civil Aviation Authority of Singapore (CAAS), is a premier institution dedicated to advancing the science and technology of air traffic management. ATMRI aims to enhance the efficiency, safety, and sustainability of the worldwide air transport system.

Key Responsibilities:

• Exploring best practices and methods for human-machine integration.
• Designing human-machine interaction interfaces that meet user needs and workflow.
• Analyzing and optimizing users' cognitive load.
• Developing and testing user-friendly interaction designs to improve work efficiency.
• Conducting qualitative and quantitative research to collect user feedback for improving the design.
• Collaborating across disciplines with human factors engineers, cognitive scientists, and other teams.
• Writing research reports and design guidelines to document findings and recommendations for the project.

Job Requirements:

• A Master’s degree such as Industrial Engineering, Industrial Design, Ergonomics, Human Factors or relevant fields.
• Significant experience in evaluating and designing human-machine interaction interfaces.
• Excellent knowledge of experiment design and data analysis.
• Proficiency in essential evaluation techniques like event-related potentials (ERPs) and eye-tracking.
• Ability to work independently and in a team-oriented, collaborative environment.

We regret that only shortlisted candidates will be notified.

The Air Traffic Management Research Institute (ATMRI), established in 2013 through a strategic partnership between NTU and the Civil Aviation Authority of Singapore (CAAS), is a premier institution dedicated to advancing the science and technology of air traffic management. ATMRI aims to enhance the efficiency, safety, and sustainability of the worldwide air transport system.

Key Responsibilities:

• Support research and development related to qualifying human-centric demand for automated support operation applied to Air Traffic Control and Air Traffic Management.
• Develop a hierarchical scenario analysis tool to identify behavioral flows in dynamic and complex interactions.
• Develop prototypes and intelligent tools for an adaptive human-AI hybrid collaboration mode.
• Support the Principal Investigator/Team Lead with project management activities and preparation of progress reports.
• Communicate and collaborate effectively with industrial and academic partners.

Job Requirements:

• Master's degree in Design, Human-Computer Integration, User Experience, Operation Research, Industrial Engineering, or equivalent.
• Support research and development related to qualifying human-centric demand for automated support operation applied to Air Traffic Control and Air Traffic Management.
• Demonstrated project experience in human-computer interaction, usability testing, or related fields.
• Excellent knowledge of programming and prototyping tools relevant to the field.
• Good English writing and communication skills.
• Ability to work independently and as part of a team.

We regret that only shortlisted candidates will be notified.

CNRS@CREATE is looking for a Research Assistant – Human Geography/Urban Studies to join our SPACE project team.

SPACE PROJECT

The SPACE project is developing a research protocol for infectious disease prediction and prevention in Singapore. The project draws upon analyses of the risk factors and sociospatial patterns that drive dengue and COVID-19 transmission in Singapore, as well as the social and technical skills developed by individuals and community groups in response to disease propagation. Combining insight from the social sciences (geography, architecture and urban design, communication, economics, sociology, public policy) with biology (epidemiology, entomology) and computer science (artificial intelligence, biostatistics), the project will use the concept of “adaptive capacity” (AC) to explore the potential of community-based “latent social capital” (i.e. human, cultural, political, and social) as key assets for adaptive responses to health challenges related to dengue in its interplay with COVID-19.

The project brings together 23 researchers, 10 from France and 13 from five Singaporean universities (NTU, NUS, SUTD, SMU and SUSS). The research will be conducted in Singapore.

DESCRIPTION

We are seeking a Research Assistant to join the SPACE project on “Shaping Public Adaptive Capacity for Environmental Infectious Diseases”. The successful applicant will be working on the impact of digital technologies and artificial intelligence (AI) on public health within the realms of social sciences and urban studies.

The SPACE project brings together researchers from France and from five Singaporean universities (NTU, NUS, SUTD, SMU and SUSS). The research will be conducted in Singapore.

Job tasks:

• Literature search and review
• Secondary data collection, data analysis, including content analysis, thematic coding, and statistical analysis
• Contribution to qualitative field research (conduct face-to-face interviews), transcription and coding of interviews
• Regular update on the latest scientific and technological developments in AI, digital technologies, and their applications in public health
• Writing and preparation of research reports
• Assist in the preparation of presentations, posters, and visual aids for dissemination of research findings at seminars, conferences, and workshops.
• Assist with all other research-related tasks as determined by the PI

EXPERIENCE & QUALIFICATIONS

• Bachelor’s (and preferably Master’s) degree in social sciences, urban studies, public health, or a related field.
• Experience in literature review, data collection, and analysis.
• Proficiency in qualitative research methodologies, including conducting interviews and qualitative data analysis.
• Excellent command of both spoken and written English
• Proficiency in one other Singapore’s official languages would be an asset.
• Demonstrated ability to work collaboratively in a team environment and meet project deadlines.
• Prior experience in research project management and familiarity with ethical considerations in research is a plus.

FURTHER INFORMATION & CONTACT

Salary range: 5000 to 7000 SGD (depending on suitability and experience).

Duration: 8-10 months.

The applicant should be based in and have the right to work in Singapore. He/she will benefit from close collaboration with other team members from the SPACE project.

The grade of appointment will be accorded based on candidate’s academic qualifications and years of relevant experience.

Workplace Address: CREATE Tower (NUS Campus), 1 Create Way #08-01 Singapore 138602

Application Instructions:

Please submit a cover letter, curriculum vitae (CV), and academic transcripts to: elisabeth.peyroux@cnrs.fr.

We will begin reviewing applications for the positions immediately. Expected start date of the contract is May 2024 or as soon as possible thereafter for a period of 8-10 months. Only shortlisted candidates will be notified

Job Summary

We may conduct our interviews in person or using Microsoft Teams for video calling. All you need is a device with a camera and access to the internet. We will provide guidance and instructions on how to use this method if your interview is being held virtually.

We are a disability confident leader and we support reasonable adjustments throughout the recruitment process - for more information click here

This post is based in the Psychological Services team within our Education Service. An opportunity to work as an Education Resources Assistant to support the work of the Psychological Service and the Local Authority inclusion workstream. The successful candidate should have good verbal and written skills and enjoy being part of the work of the council to support children and young people.

For more details see the attached Role Profile below.

Before you apply, find out a little bit about us and why we are a Great Place to Work.

Staff Values & Behaviours

North Ayrshire Council uses behavioural based approach throughout the recruitment process. Our staff values of Focus, Passion & Inspiration will be explored for this vacancy.

Further information on our Staff Values and how to complete behaviour based application form questions is available on the Council’s website.

Additional Information

For your information if this post requires references you will be notified of further details if you are successful in gaining an interview. Not providing relevant references when requested may delay the outcome of the interview process.

Our Workstyles

As an employer of choice, North Ayrshire Council has identified four different Workstyles. Each post in the council has been allocated one of these styles:

Agile – 100% of time spent working agile (flexibly) and interacting with others. Able to work at home, office or multiple locations. May be required to attend office on set days/rota basis as the role requires.

This post has been allocated the workstyle: Agile More information on our workstyles can be found in our HR Guide: Workstyles. If you have any questions on the allocated Workstyle for this post, please ask at interview.

Proud member of the Disability Confident employer scheme

Your Role

We are looking for a Training Manager to be responsible in the store operations.

What Will You Do

• Responsible for opening or closing store.
• In charge of Front and Back of House.
• To be able to work at all designated stations (Line, Prep, Cashiering, Take Away etc).
• To assist in Expo Station (call tickets, call back to line, maintain reasonable ticket times).
• To ensure high quality of food and proper presentation.
• To provide good customer service at all time.

What Do We Want

• Have Food Hygiene Certificate will be added advantage.
• Able to work in stressful and intensive environment.
• Able to multitask.
• Able to handle beef and non-halal food.
• Able to work 5 days a week including weekends.
• No experience is welcome, training and Food Hygiene Course will be provided.

What Will You Get In Return

You will be holding a key position in a big organization with attractive rewards and a wide range of benefits. You will be entitled to a basic salary up to $3500 + attractive perks like sales incentive, birthday leaves and medical benefits.

FIXED-TERM, FULL-TIME JOB VACANCY
ASSOCIATE, TRAINING AND SUPPORT
Development and Outreach Department
Multiple Office Locations Considered
Application Deadline: 23 May, 2024

The Training & Support Associate will provide responsive, accurate support for fundraising staff; will help to develop and deliver training curriculum for staff using fundraising technology; and will provide tailored documentation that aligns use of the tools with the organization’s business practices and fundraising goals.

This is a 18 months, fixed-term, full-time position, with the possibility of extension and it will ideally be based in either the United States or Europe, preferably in one of the cities where HRW has an office and will report to the Associate Director of Training and Support based in Berlin.

Responsibilities:

User Support and Issue Resolution:

Provide timely and effective response to user support requests, concerns, and technical issues related to Salesforce and other fundraising systems through a support ticketing system; inclusive of new user set-up, onboarding and gift adjustments,
Research, troubleshoot, and resolve user issues by providing clear instructions, guidance, and solutions;
Reinforce the use of end-user documentation with staff, and actively contribute to enhancing and updating user documentation for fundraising systems and processes;
Escalate complex technical problems or system issues to more technical staff as needed; and
Relationship-manage stakeholders in geographical regions as best fits with time-zones supported in role. Host “office hours” as required.
Training and Education:

Assist in the development and delivery of training sessions and workshops for fundraising staff, focusing on the effective use of Salesforce and other fundraising tools;
Contribute to the creation of training materials, user guides, and documentation to support staff learning and ongoing reference;
Collaborate with senior team members to continuously improve training programs based on user feedback and evolving system features; and
Participate in the creation and updating of internal business process/how-to “knowledgebase” for use by the Training & Support team.
Data Integrity and Compliance:

Assist with data entry and data quality control processes to ensure accurate and reliable data in fundraising systems;
Provide guidance to fundraising staff on data entry best practices and data hygiene to maintain data integrity; and
Support compliance with data protection regulations and internal data management policies.
System Enhancements and User Adoption:

Collaborate with the FSDA team to identify areas for system enhancements, process improvements, and automation that can enhance the user experience and fundraising effectiveness;
Participate in, and support staff with, the planning and execution of User Acceptance Testing (UAT) for system upgrades, enhancements, and new features;
Perform tasks in HRW’s eCRM system Engaging Networks such as troubleshooting supporter data, payment processing issues, providing data exports, processing refunds, and providing training; and
Assist in promoting user adoption of fundraising systems through communication efforts and training initiatives.
Other:

Carry out other duties as required.
Qualifications:

Education: A bachelor’s degree or equivalent work experience is required.

Experience: A minimum of one year of relevant experience working in nonprofit fundraising, adult training and education, fundraising technology (Salesforce strongly preferred), or customer support is required. Knowledge and experience in nonprofit fundraising and marketing, preferably in a global INGO context with country-specific fundraising operations, is highly desirable.

Related Skills and Knowledge:

Prior experience in providing user support, preferably in a technical or customer service role is required. Proficiency in using ticketing systems or customer support software (e.g., Zendesk, Freshservice) is desirable.
Experience using or supporting Salesforce or other common nonprofit CRM systems is required.
Strong problem-solving and troubleshooting skills to effectively address user inquiries and technical issues is required.
Excellent communication skills, both written and verbal in English, with the ability to explain technical concepts to non-technical individuals, and to staff for whom English is not their first language is required.
Detail-oriented with the ability to manage multiple tasks and prioritize effectively is required.
Ability to work collaboratively within a team environment and assist with training initiatives is required.
Basic understanding of nonprofit fundraising principles and practices is desirable is desirable.
Familiarity with data entry and data management best practices is required.
Ability to work collaboratively with diverse stakeholders and teams is required.
Proficiency with Microsoft Office software is required.
Other: Applicants for this position must possess valid work authorization to work from the location they would like to be based from.

Salary and Benefits: HRW seeks exceptional applicants and offers competitive compensation and employer-paid benefits. If based in the United States, the salary range would be USD 58,000- 62,327. Salary ranges outside of the United States vary based on location.

How to Apply: Please apply immediately or by 23 May, 2024 by visiting our online job portal at careers.hrw.org and attaching a letter of interest and a CV or resume. No calls or email inquiries, please. Only complete applications will be reviewed and only shortlisted candidates will be contacted.

Job Highlights

• Monday to Friday, Office hours
• Attractive salary package + Bonuses
• Stable career opportunity with career progression

Responsibilities:

• Plan, coordinate, and evaluate programmes for the education of nurses and nursing students based on their learning needs.
• Provide clinical guidance and supervision to nurses and nursing students in ensuring their competencies.
• Develop, implement, and evaluate preceptorship programmes and establish clinical support for new staffs.
• Coordinate training activities to strengthen clinical practices across different units and specialties.
• Ensure ongoing orientation, training, and education for nursing staff to maintain competency levels, collaborating closely with Nurse Managers on clinical training standards and patient care delivery.

Job Requirements

• Diploma or Degree in Nursing
• Advanced Diploma / Specialist Diploma in Nursing would be an added advantage
• Minimum of 2 years of experience as a Clinical Instructor
• Possesses valid SNB and BCLS.

Interested candidates kindly click the APPLY NOW button or email updated resume to gavin.tan@dhc.com.sg

By submitting any application or résumé to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret to inform you that only shortlisted applicants would be notified.

Tan Chee Meng (Gavin)
Registration Number: R1546873
Dynamic Human Capital Pte Ltd | EA License No.: 12C6253