Total 19 finance banking insurance job vacancies in Vietnam

About the role:

Funding Societies Vietnam is looking for a qualified Relationship Manager (SME) to provide clients with effective products and excellent customer services. Candidates should be committed to finance, especially financial technologies as well as sales-driven to surpass goals.

What you will do:

Proactively acquire new business opportunities with SME clients and advise them on appropriate products/services
Create strategic plans/activities to reach potential customers
Manage customer portfolio including maintain close relationships with existing clients to get more referral
Understand market drivers and collaborate with both the client and internal stakeholders to overcome potential impediments
Negotiate and close deals

Assist applicant to complete required procedures

Coordinate with related teams to ensure prompt and effective implementation

Comply with entire sales process to mitigate risks

Obtain KYC documentation from potential borrowers

What you will need?

Completed Bachelor and/or Master’s degree within Business, Finance, Accounting or related
Minimum 2+ year experience in finance, accounting, and credit analysis
Overall knowledge of commercial business and regulations that specifically affect SME credits
Knowledge of market trends and competitive intelligence is a plus
Strong English skills, Communication skills and Analytical skills
Ability to work in a multicultural team, and outside of business hours when necessary
You will work at our head office in D1, HCMC & Hanoi
We are open from Middle - Senior RM

• Time off - We would love you to take time off to rest and rejuvenate. We offer flexible paid vacations as well as many other observed holidays by country. We also like to have our people take a day off for special days like birthdays and work anniversaries.
• Flexible Working - We believe in giving back the control of work & life to our people. We trust our people and love to provide the space to accommodate each and everyone's working style and personal life.
• Medical Benefits - We offer health insurance coverage for our employees and dependents. Our people focus on our mission knowing we have their back for their loved ones too.
• Mental Health and Wellness - We understand that our team productivity is directly linked to our mental and physical health. Hence we have Wellness Wednesdays and we engage partners to provide well-being coaching. And we have our Great FSMK Workout sessions too to keep everyone healthy and fit!
• Learning & Development - We believe learning should never end and we support everyone with self-learning L&D allowances.
• Tech Support - We provide a company laptop for our employees and the best possible support for the right equipment/tools to enable high productivity

     

JOB DESCRIPTION:

REQUIREMENTS:

     

The base pay for this position is

N/A

In specific locations, the pay range may vary from the range posted.

     

JOB FAMILY:

Financial Planning and Analysis

     

DIVISION:

ANI International Nutrition

        

LOCATION:

Vietnam > Ho Chi Minh City > Flemington Tower

     

ADDITIONAL LOCATIONS:

     

WORK SHIFT:

Standard

     

TRAVEL:

Not specified

     

MEDICAL SURVEILLANCE:

Not Applicable

     

SIGNIFICANT WORK ACTIVITIES:

Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)

     

     

     

FIND YOUR 'BETTER' AT AIA

We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us.

We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.

If you believe in better, we’d love to hear from you.

About the Role

Reports to: Head of Finance Business Partner
Location: Ho Chi Minh City
Function: Finance and Actuary I Department: Finance

Role: Individual Contributor


THE OPPORTUNITY

We are looking for Finance Business Partnering, Consultant who

- Take full responsibility to handle assigned groups of Business’s operating expense from end to end including planning, forecasting, actual spending monitoring, management reports and preparing other deep-dive financial analysis as requested.
- Understand key drivers of business performance, identifying trends, areas of opportunities or remedial actions and influence the implementation of initiatives to address these to drive financial KPIs/agenda.
- Build and maintaining strong relationships with internal and external stakeholders to provide effective commercial procedures, or initiating change, to ensure key operational, commercial and financial targets are delivered.
- Build FBP’s team capability and strong team bonding to share mutual understandings, best practices and drive total FBP’s learning and development agenda.

ROLES AND RESPONSIBILITIES

Effective planning and forecasting, budget management and analysis (40%)

• Take lead and work closely with Business Functions to perform annual planning and regular forecast of operating and activities expenses by expense line as per committed timeline and required approval process.

• Ensure sufficient monthly expense tracking and monitoring spending activities via accurate actual expense & timely accrued expense booked on SAP vs. approved budget/forecast. Do variance analysis vs budget/forecast and differences will have to be further investigated and justified.

• Provide on-going financial consuliting support to Business Functions as the role of a Finance respentative to facilitiate and solve all matters related to financial processes handled by various sub-sections of Finance team.

• Support line manager to generate adhoc analysis to facilitate various review/study on efficiency and effectiveness of spending activities with recommendations and lesson learnt.

CAPEX management and maintenance (10%)

• Take lead and work closely with Departments to perform annual planning and regular forecast for total Company, by Departments by expense line as per committed timeline and required TLT’s approval process.

• Ensure sufficient monthly expense tracking and monitoring of spending activities via accurate actual expense & timely accrued expense booked on SAP vs. approved budget/forecast. Do variance analysis vs budget/forecast and any differences will have to be further investigated and justified.

• Support line manager to generate adhoc analysis toward the Company’s expense to facilitate various review/study on efficiency and effectivenss of spending activities with recommendations for both CFO/CEO and Department Heads.

• Provide on-going financial consulting support to Business Functions as the role of a Finance respentative to facilitiate and solve all matters related to financial processes handled by various sub-sections in Finance.

Management Reporting and Analysis (20%)

• Take lead and work closely with Departments to perform annual planning and regular forecast for total Company, by Departments by expense line as per committed timeline and required TLT’s approval process.

• Ensure sufficient monthly expense tracking and monitoring of spending activities via accurate actual expense & timely accrued expense booked on SAP vs. approved budget/forecast. Do variance analysis vs budget/forecast and any differences will have to be further investigated and justified.

• Support line manager to generate adhoc analysis toward the Company’s expense to facilitate various review/study on efficiency and effectivenss of spending activities with recommendations for both CFO/CEO and Department Heads.

• Provide on-going financial consulting support to Business Functions as the role of a Finance respentative to facilitiate and solve all matters related to financial processes handled by various sub-sections in Finance.

Reporting, System and Process Improvement (20%)

• Proactively explore solutions to simplify and improve financial process to provide best support to business yet still meet financial disciplines.

• Co-ordinate with other teams in Finance to enhance system and adapt automation where possible to improve work productivity.

• Coordinate with other sub-Finance teams to implement & timely communicate to Business Functions about other Finance’s system & process changes.

• Be a role of GOE champion to represent FBP’s team in control GOE ratio and Interco group charged budget with ownership of policy and governance.

Stakeholders Management (15%)

• Communicate and engage effectively with all stakeholders to provide specialist advice on the interpretation and application of financial practices and policies

• Encourage creativity in others, continuously learn and share new ideas and promote innovation techniques to maximize the value of new opportunities

• Drive high performance, lead by example and manage self and others to perform at their optimum

• Think and act strategically and use insights to inform decisions.

JOB REQUIREMENTS

• Bachelor’s Degree in Accounting/Finance. Certificate in CPA/ACCA/CFA is a Plus.

  3-5 years of working experiences in multinational company.

• 2 years of experiences in the managerial role of financial planning and business partnering.

• Experience in leading and driving financial management within a large, complex organization.

• Life Insurance business is a Plus

• Financial analysis knowledge is a Must.

• Accounting knowledge (VAS/IFRS) is required.

• Experience with accounting system (e.g. SAP) and other expense management tool is a Plus.

• Strong logical, analytical and critical thinking to resolve business problems

• Strong numerical with excellent ability to visualize big picture from set of data details

• Propensity to plan strategically yet be able to adapt quickly to reality

• Demonstrated experience in financial management and business partnering

• Intermediate required level of such soft skills as communication, time management, teamwork, transferability and proactivity

• Intermediate required level of work ethics with key focus on integrity, responsibility and cooperation

• Highly developed communication and interpersonal skills with experience in negotiation and conflict resolution

• Adapting to change with resilience and positive and proactive attitudes.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

     

JOB DESCRIPTION:

Working Location: Me Linh Point Tower, 02 Ngo Duc Ke, District 1, Ho Chi Minh

ROLES & RESPONSIBILITIES

• Work with Senior FP&A Manager in the preparation and completion of quarter, annual and long-term financial plans as well as in charge of preparing and reporting RLBE.

• Prepare financial analysis and reports accurately and submit timely to Area/Division or as requested by SLT.

• Partner with Pediatric and Adult Marketing, Ethical Sales, Trade Sales, CRM, CMM, Supply and Demand, Procurement, CFS. Legal and other functions/divisions to drive sales, brand profitability and effective activations execution for a total brands sale.

• Build Financial analytics and forecasting capabilities of functional and cross-functional colleagues by providing training and/or coaching.

• Drive Margin and Profit Improvements, Cash Flow Improvements, Cost Leadership projects and operational efficiencies through cross-functional collaboration. Lead certain Cost Leadership projects to successful execution.

• Drive process improvements to reduce unnecessary work/tasks. Develop SOPs. Lead automation of financial reports.

• Deliver any other finance-related and business tasks requested by Finance Director or DVP/GM.

MINIMUM BACKGROUND/ EXPERIENCE REQUIRED

Knowledge & Experience:

• Minimum 5 years of experience in preparing accurate and high-quality financial plans and budgets in collaboration with various business stakeholders.

• Minimum 5 years of experience in successful business partnering with functional colleagues that drove desired and outstanding business results and outcomes. Viewed as a Finance expert and trustworthy partner by colleagues.

• Adept at accounting and Generally Accepted Accounting principles and able to prepare and review journal entries according to and are compliant with company policies and procedures. Minimum 5 years of experience in preparing or reviewing accounting entries.

Core Competencies:

Knowledge

Strong analytical background with knowledge of accounting, planning and financial principles

Skills

• Strong leadership skills

• Strong communication and influencing skills, and have ability to manage senior leaders, bosses, colleagues, direct reports and other stakeholders • Business partnering skills to drive results

• Strong analytical skills

Attitudes

• Positive, motivated and creative team-member who is willing to work with other functions and communicate freely with superiors

• Consistently display energy and enthusiasm due to personal desire to do well

MINIMUM BACKGROUND/ QUALIFICATION

• University Degree in Finance and Accounting

     

The base pay for this position is

N/A

In specific locations, the pay range may vary from the range posted.

     

JOB FAMILY:

Financial Planning and Analysis

     

DIVISION:

ANI International Nutrition

        

LOCATION:

Vietnam > Ho Chi Minh City : Me Linh Point Tower

     

ADDITIONAL LOCATIONS:

     

WORK SHIFT:

Standard

     

TRAVEL:

Not specified

     

MEDICAL SURVEILLANCE:

Not Applicable

     

SIGNIFICANT WORK ACTIVITIES:

Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)

     

     

     

     

JOB DESCRIPTION:

Role:

Responsible for providing support and being key source of financial expertise to the commercial business unit of Nutrition Division.

Accountabilities:

1. Lead the planning, forecasting, finance-based decision making and control of strategic customers and channels, including related Trade operations and F&D costs, in partnership with Trade Sales, CMM and Logistics teams to deliver business goals.

• Act as a business partner in evaluating commercial trade initiatives and based on sound financial analysis, challenge and significantly influence commercial partners (Trade and CMM) for effective business decisions and actions.
• Partner with Trade Sales and CMM team to define Emerging channel strategy that aligns with business objectives and market dynamics. 
• Develop and drive embedment of financial processes and tools (customer profitability analysis, channel profitability analysis, LBE, ROI, Cost to serve, etc.) for strong control and predictability. Institutionalize an “ROI mentality” across the organization.
• Evaluate Pricing, trade terms and condition investment for customers at both customer and channel level and provide financial guidance.
• Track and analyze all revenue deduction spending by Channels/Key Customers. Provide Sales/Commercial leaders insightful information for decision making.
• Perform financial analysis on trade and promotion programs to ensure optimum performance at lowest possible costs.
• Partner with supply chain and logistics teams to provide financial data and insights to establish operational and financial goal alignment for the strategic customers and channels supported.

2. Support the effective execution of business plans by managing related financial data and owning the processes & systems to monitor the financial progress, performance and efficiency and effectiveness of channel investments. 

• Provide financial leadership and be a business partner to Trade Sales and CMM to implement control mechanisms to manage and achieve effectiveness of trade investments (GTN and Trade Spends/A&P).
• Set up automated templates & reports. Maintain or improve existing financial templates and reports.
• Maintain Emerging channel and key customer P&L actuals and forecast.  Integrate ANI affiliate’s assumptions into the channel/ customer unit P&L and communicate in an efficient manner.
• Track and drive customer and channel performance vs. RLBE commitments and goals.

3. Establish and implement control of GTN, Trade spend, SG&A and operating expenditures in line with company financial instructions, policies and procedures, maintain the details of trade/customer marketing activities and reconcile to the expenditure forecast. 

• Track and monitor Trade budget utilization and assure compliance with defined company accounting principles and budget.
• Establish and implement policies and processes within Trade Sales and CMM function to ensure the integrity of accounting record and financial information.

4. Drive Cost Leadership initiatives (including GTN, Gross Margin, F&D, Trade Spend and SG&A) and implementation to enhance efficiency, optimize spending and ensure committed savings for the channels covered are realized. Special projects/assignments as directed by the Finance Director and/or Trade Finance Controller.

     

The base pay for this position is

N/A

In specific locations, the pay range may vary from the range posted.

     

JOB FAMILY:

Financial Planning and Analysis

     

DIVISION:

ANI International Nutrition

        

LOCATION:

Vietnam > Ho Chi Minh City > Flemington Tower

     

ADDITIONAL LOCATIONS:

     

WORK SHIFT:

Standard

     

TRAVEL:

Not specified

     

MEDICAL SURVEILLANCE:

Not Applicable

     

SIGNIFICANT WORK ACTIVITIES:

Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)

     

     

     

• „Cost planning and controlling for HSE department
• „ Inventory scrapping and inventory difference releasing
• „ Monthly business reporting (time schedule and task releasing in Teams, personnel capacity, overhead cost, IFRS16,…)
• „ Resource controlling (inventory and fixed asset stocktaking, asset labelling,…)
• „ Support controlling improvement topics: Power Automation, Power BI, SAP BW, etc.
• „ Meeting preparing and minutes recording
• „ Presentation preparing (slides, marketplaces…)
• „ Other ad-hoc tasks

FIND YOUR 'BETTER' AT AIA

We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us.

We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.

If you believe in better, we’d love to hear from you.

About the Role

We are looking for Head of Compliance who:
To ensure that all compliance risks are efficiently and effectively assessed, mitigated and controlled.
To ensure that AIA Vietnam operates in compliance with local regulation and Group Policies/ Standards.
To ensure that a culture of ethics and compliance is developed and maintained.

Reports to: Chief Risks Officer

Location: Ho Chi Minh City

Function: Risk I Department: Compliance

Role: Managerial, manage team up to 5

ROLE AND RESPONSIBILITIES

Compliance Leadership

• Develop strategic relationships with Leadership team/ Senior Management Team and inform them of emerging/ significant compliance matters that require their attention or action. Proactively anticipate or help the business plan for changes in the compliance and regulatory environment.
• Create a supportive compliance and ethical culture with an appropriate control environment. Develop plan to ensure continued improvement in compliance culture of self-identification of issues, and appropriate escalation and monitoring processes to mitigate compliance risk.
• Be a transformation leader to strengthen AIA Vietnam compliance risk management by being forward looking, embracing and leading change, collaborating on compliance best practices, leveraging on technology solutions to enhance compliance controls.

Compliance Advice

• Advise on and providing credible challenge to the Department’ compliance with relevant laws, regulations, and compliance policies.
• Advise and work with Departments to resolve major breaches and violations of compliance regulation & policies, and internal/ external reporting when required.
• Provide compliance tool to support Department to be compliant with regulation and Group policies.
• Stay abreast of changes in the regulatory environment and analyze the business impact of regulatory changes. Ensure that new regulations are included in the inventory of applicable laws and regulations maintained, and that business operations controls/ process are updated accordingly.

Compliance Operation

• Maintain, update and communicate compliance policies and procedures.
• Oversee the ongoing monitoring and testing of the controls related to key compliance risks and recommend and implement control enhancements when control deficiencies are identified.
• Maintain an effective early warning indicator system to manage conduct and fraud risk.
• Identify and communicate results of compliance risk assessments, compliance-identified issues, and control concerns to appropriate senior management/ Committees.
• Keep abreast of regulatory examination findings to address control weaknesses identified by regulators.
• Oversee the governance process for compliance incident, whistleblower, fraud.
• Oversee and conduct ongoing training to departments to reinforce the importance of the ethics and compliance program and the applicability of the compliance policies and procedures.

Team Development

• Implement development plan to ensure team members have relevant technical and interpersonal skills.
• Provide team members with on-the job guidance, feed-back and coaching.

JOB REQUIREMENTS

• Bachelor’s degree holder in appropriate field (e.g. Accounting, Economics, Risk Management, Business Management or Law)
• At least 10 to 15 years solid work experience in the financial industry handling compliance and/or controls, and minimum 5 years in a senior role
• In-depth understanding of the insurance business or financial services
• Excellent command of English and Vietnamese, communication skills, including the ability to prepare and conduct presentations and communications with senior and executive management
• Being multi-tasked and able to work under pressure
• Possess strong leadership, coaching and influencing skills
• Strong business acumen
• Effective change management skills
• Problem solving and decision-making skills
• With high level of integrity and takes ownership and accountability for results
• Ambitious with leveraging on technology to increase efficiency of operation

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

Position Overview: As an FP&A Finance Manager, you will play a key role in driving financial planning, analysis, and reporting activities within the organization. You will work closely with cross-functional teams to provide financial insights, support strategic decision-making, and ensure effective budgeting and forecasting processes. This position requires a strong understanding of financial analysis, budget management, and the ability to communicate complex financial concepts to non-financial stakeholders.

Key Responsibilities:

1. Financial Planning and Analysis:
   • Lead the financial planning and analysis process, including budgeting, forecasting, and long-term financial planning.
   • Collaborate with business leaders to develop financial models, evaluate business performance, and provide insights for decision-making.
   • Monitor and analyze key financial metrics, identify trends, and highlight areas of risk or opportunity.
   • Conduct scenario analysis and sensitivity testing to support strategic initiatives and evaluate investment opportunities.
   • Prepare and present financial reports, dashboards, and presentations to senior management and other stakeholders.
2. Budget Management:
   • Oversee the budgeting process, working closely with department heads to develop accurate and achievable budgets.
   • Monitor budget performance, analyze variances, and provide recommendations to enhance financial performance.
   • Collaborate with stakeholders to track and control expenses, identify cost-saving opportunities, and optimize resource allocation.
   • Develop and implement budgeting policies, procedures, and guidelines to ensure consistency and efficiency across the organization.
3. Financial Reporting and Analysis:
   • Prepare timely and accurate financial reports, including monthly/quarterly management reports, financial statements, and ad hoc analyses as required.
   • Conduct in-depth financial analysis to identify trends, risks, and opportunities for improvement.
   • Provide insights and recommendations based on financial analysis to support strategic and operational decision-making.
   • Ensure compliance with accounting standards, regulatory requirements, and internal financial policies.
4. Business Partnership:
   • Act as a trusted finance partner to business leaders, providing financial guidance, insights, and support.
   • Collaborate with cross-functional teams to develop financial strategies and drive initiatives to achieve financial goals.
   • Assist in evaluating business cases for new projects, product launches, and other investments.
   • Foster effective communication and collaboration between finance and other departments to align financial objectives with operational activities.
5. Team Management and Development:
   • Lead and manage a team of finance professionals, providing guidance, coaching, and development opportunities.
   • Set performance objectives, conduct performance reviews, and provide ongoing feedback to support professional growth.
   • Foster a positive and collaborative team environment, promoting knowledge sharing and best practices.

 

• Shadowing members of the Finance Department as they perform their duties
• Learning how to work as a part of Finance Department to compile & analyze data, track information and support the company or clients and how to use the SAP system related to this position
• Taking on additional tasks to learn more about knowledge of accounting and office operations
• Decision and responsibility within the respective scope of responsibility
• Work well in team to support admin tasks and paperwork
• Assist in all accounting system, checking documents
• Verify documents and invoices with system data

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And as part of our marketing, distribution & partnership team, you’ll play a vital part in advancing this movement. From inspiring meaningful connections with customers, partners and other stakeholders, to delivering purpose-led brand positioning and messaging, you'll be making a positive, healthy impact across all channels. You will have a unique and important part to play in helping more people live Healthier, Longer, Better Lives. 

So if you believe in inspiring a better future, read on.

About the Role

Responsible in nurturing and continuously engaging with existing customer, in order to drive several key business results, such as: repurchase, retention, and digital adoption, through the implementation of nurturing and engagement strategy, enabled by customer communication activities.

Nurturing Campaign (ECM Always-on Campaign) (40%)

• Identify the opportunities along the customer lifetime journey to leverage the touchpoints with customer to better nurture the engagement.
• Develop campaign and mechanism to turn the nurturing activities into delivering upsell cross-sell offer to existing customer, in close coordination with MKT, Distribution channel, and other related departments.
• Drive business results from existing customers through the campaign activities, in the form of repurchase ANP, VONB, repurchase rate, % existing customer repurchase ANP contribution, and improve active customer ratio.

Digital Adoption (30%)

• Drive the digital adoption of AIA+ or any form of digital customer-facing platform to increase customer active usage.
• Ensure that the digital adoption campaign is aiming to also improve eSubmission which in turn will drive STP performance.
• Coordinate with digital platform product owner and CO process owners to ensure the digital adoption campaigns are performed at the right timing.

Customer Loyalty Program (20%)

• Maintain the existing customer loyalty program targeting customers with high ANP (MyVIP program).
• Perform necessary administrative tasks (including coordination with internal departments, external vendor, government regulatory bodies, etc) to maintain the program
• Propose necessary changes to the existing program to better suit the business needs, including to expand the targeted base to other existing customer segment(s).

Customer Communication (10%)

• Perform any necessary communication activities to existing customers to support above business objectives, or any additional objectives that are deemed necessary by the business.
• Support in change management communication activities to drive change among internal staff for any relevant initiatives.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And as part of our marketing, distribution & partnership team, you’ll play a vital part in advancing this movement. From inspiring meaningful connections with customers, partners and other stakeholders, to delivering purpose-led brand positioning and messaging, you'll be making a positive, healthy impact across all channels. You will have a unique and important part to play in helping more people live Healthier, Longer, Better Lives. 

So if you believe in inspiring a better future, read on.

About the Role

Leading the design and driving the execution of AIA Vietnam’s overall customer experience strategies, in order to provide customers a seamless experience across all stages, channels and touchpoints and hence successfully deliver the leading customer experience pillar in Ascend 200 strategy.

Design the Customer Experience strategy (30%)

• Promote Customer Experience strategy with clear vision and design principles
• Design future customer and service journeys (i.e. Learn, Buy, Service, Claims) by adopting Customer Journey Mapping techniques to understand customer pain points, and take relevant actions for experience improvement across different distribution channels
• Use customer insights to prioritize and derive remedial actions to close the gaps, via planning and facilitation of Customer Experience Workshop
• Review and identity key priorities and common themes of customer/ distributors pain points and opportunities, aiming to support the development of target state blueprints, frameworks, toolkits or Customer Experience solutions

Drive the Customer Experience program and plan (50%)

• Work closely with peers from Customer Office in the execution of Customer Experience Strategy, and working hands on across customer office function to deliver strong customer outcomes
• Coordinate with Customer Analytics Team to support the analysis of customer profile, journeys and behavioral data (including Vitality) for engagement, better experience and repurchase opportunities
• Work with other functions outside of Customer Office, including Marketing, Vitality Team, IT, Distribution channels and HR to design & enhance Customer and Service journeys via processes & digital enhancement
• Monitor CX improvement through various customer KPI such as NPS, CES, CSAT, RCS and other and to track actual financial impact by improving customer experience

Develop internal capabilities and foster culture around Customer Experience (20%)

• Support Customer Experience cultural/ mindset change programs for engaging employees, distributors and partners
• Identify and share best practices on different aspects of Customer Experience, within AIA and insurance/ non-insurance industries
• Perform other responsibilities and duties periodically assigned by supervisor in order to meet operational and/or other requirements

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.

Sound like you? Then read on.

About the Role

- To ensure the renewal premium portfolio, which is assigned under her/his territory and other KPIs such as noncash rate… to be well monitored and collected in term of time and business quality.
- Make sure all the operation activities in management area to be smooth and effective.

• Checks CRA contact reports to prevent risks of lapse/APL due to CRA’s mistakes. Support/calls to customers and agents when CRA failed to contact or in “potential lapse” cases.
• Increasing RYP & Noncash rate in her/his assigned area by calling customers in outside to remind and guide customers for premium payments
• Provides necessary information to CRA for collection appointment upon requested.
• Coaches and monitors new or underperformed CRA, as assigned by Manager to improve CRA’s performance and collection result.
• Push/accelerate premium payment via Noncash channels.
• Strictly manage and supervise CRA in assigned areas to prevent misappropriation.
• Manages to provide an attractive and open working environment to CRA to ensure their enthusiasm and high working spirit, which helps to achieve target
• Cooperate with Manager to develop the model, scheme, product, training… for Customer Relations Associate (CRA) team
• Involve in some department’s projects to enhance RMD system
• Create and submit process, report and documentation to Regional Management team as required
• Provide necessary analysis and evaluation; review and simplify the process
• Other tasks as assigned by Manager

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And as part of our marketing, distribution & partnership team, you’ll play a vital part in advancing this movement. From inspiring meaningful connections with customers, partners and other stakeholders, to delivering purpose-led brand positioning and messaging, you'll be making a positive, healthy impact across all channels. You will have a unique and important part to play in helping more people live Healthier, Longer, Better Lives. 

So if you believe in inspiring a better future, read on.

WE ARE LOOKING FOR .....

• To lead the execution of customer research projects that provide timely and actionable insights about customer’ insurance needs and behaviors
• To consolidate customer initiatives/plan based on the customer insight in the purpose of enhancing the customer experience.

Roles and Responsibilities

• Research projects execution (40%)
  • Responsible for executing the annual customer research plans (CRS, RCS, and others) and leading the research implementation in close coordination with internal key stakeholders and external vendors.
  • Support the planning and implementation of customer research/study to support other areas within Customer Office team; such as customer journey research for CX area, and other types of research that are deemed necessary to provide better customer understanding.
  • Collaborate with other relevant teams to utilize the customer insight identified from the research to come up with initiatives to improve customer experience
  • Regularly tracking best practices from within and outside of the industry to identify gaps and opportunities to improve AIA customer experience
  • Support the related stakeholders to embed the customer research/insights (customer journeys, pain points, etc.) in business decision process

• Data analysis to produce insights (30%)
  • Data mining expertise to effectively query and navigate across multiple data domains to perform data analysis and create findings. Able to use complex joins, sub-queries, and analytical functions to generate clean, comprehensive, and relevant datasets in projects (RCS, RCS, and others)
  • Acquire data from primary or secondary data sources and maintain databases/data systems

• Action plan implementation monitoring (30%)
  • Collaborate with key stakeholders to develop strategic customer initiatives plan that support achieving improvement of customer experience
  • Support monitoring the progress and effectiveness of the strategic customer initiatives implementation.

Minimum Job Requirements

• Education – A bachelor degree preferable in Business Administration or Econometrics Application
• Experience – At least 3-4 years of experience in position of customer analytics with practical experience in customer research and customer analytics
• Experience in market/customer research (qualitative focus group and quantitative survey)
• In-depth knowledge about advanced statistical analytics
• Have experience mining data, strong skill at key analytics platforms (Power BI, SAS, R, Qlikview or Tableau) & Database Structure (Access or SQL)
• Have experience to query and navigate across multiple data domains to perform data analysis and create findings
• Knowledge about business operation of insurance or financial services.
• Excellent command of English and Vietnamese, both written and oral.
• Special skills:
• Sharp strategic thinking and strong innovative thinking
• Strong influencing and collaboration skills
• Strong problem solving and data-driven decision-making skills
• Strong project management skills
• Strong presentation skills with the ability to influence key stakeholders at all levels of the organization

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.

Sound like you? Then read on.

WE ARE LOOKING FOR .....

Responsible for managing day-to-day human resources inquiries and enhancing HR automation capabilities

• Handle general inquiries raised and logged through case management via employee portal
• Provide advice and guidance to employees on standard policy matters
• Facilitate onboarding and off-boarding activities
• Process grievances and complaint cases
• Enhance chatbot capabilities using content management portal, improve knowledge articles, and identify process and operation improvement opportunities

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And as part of our marketing, distribution & partnership team, you’ll play a vital part in advancing this movement. From inspiring meaningful connections with customers, partners and other stakeholders, to delivering purpose-led brand positioning and messaging, you'll be making a positive, healthy impact across all channels. You will have a unique and important part to play in helping more people live Healthier, Longer, Better Lives. 

So if you believe in inspiring a better future, read on.

WE ARE LOOKING FOR .....

Bancassurance, Analyst who is responsible for being accountable to drive sales of assigned bank partner dedicated to number of branches through (1) managing effective partners relationship with Bank's Branch Director and (2) building/driving a high performing IO/IS sales team to achieve sales performances and sustainable growth.

Roles and Responsibilities:

• Be responsible for executing monthly plan in assigned branches based activities to help the Branch achieve the defined/ allocated targets, customer service standard.
• Be responsible for influencing bank partner in monthly plan execution in assigned branches based activities to help the Branch achieve the defined/ allocated targets, customer service standard.
• Drive bank partners assigned branches on daily basis to grow and achieve agreed sales, persistency, and sustainable growth targets and suggest the initiatives to improve.
• Liase and maintain effective relationship with the partner’s branch manager to support the achievement of sales targets.
• Work with IO/IS team of the assigned Branches to launch new product, implement sales promotion campaign and other marketing activities successfully.
• Supervise the customer service delivered by sales team to maintain the customer service standard of the company and partner.
• Be the key contact point for any customer feedback/complaints and follow up to make sure customer complaint are handled smoothly.
• Keep track of quality of IO/IS performance in terms of legal and compliance standards.
• Coordinate with relevant stakeholders to support and provide legal and compliance training for the partners at branches and cooperate in handling issues.
• Be responsible for hiring, developing and supervising, tracking the performance of IO/IS team.
• Provide mentoring, GROW coaching, feedback, support and training and to help Sales team to improve their skills to achieve their targets.

Job Requirements:

• Minimum is College Degree
• 2-3 years of managerial experience in business / sales development, ideally within insurance and/or banking sectors
• Results driven, self-motivated and ability to work under pressure, innovative and sales mindset
• Proven ability to influence and build sustainable, profitable sales through third party distributors
• Comprehensive knowledge of bancassurance products and processes
• Experienced at training and developing sales teams
• Clear written and verbal communication skill required
• The ability to influence partners through mutual understanding is a key attribute.
• Good analytical and people management skills

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.